Jump to:
Privacy Policy
At MazeTicket, we understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website (mazeticket.com) and related services.
Information We Collect
When you visit MazeTicket or use our services, we may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing address, and payment information when you register for an account, make a purchase, or communicate with us.
- Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and pages visited.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal information to process transactions, deliver tickets, and provide customer support.
- To Improve Our Services: We analyze usage data to understand how our website is used and make enhancements to improve user experience.
- To Communicate With You: We may send you transactional emails, service-related announcements, and promotional offers based on your communication preferences.
- To Ensure Security: We take measures to protect against unauthorized access, misuse, or alteration of your personal information.
Information Sharing
We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information in the following circumstances:
- Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
- Legal Compliance: We may share your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.
Your Choices
You have the right to access, update, or delete your personal information at any time. You can manage your communication preferences by adjusting your account settings or contacting us directly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of it.
Children’s Privacy
MazeTicket is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates.
Terms and Conditions
Welcome to MazeTicket! These Terms and Conditions (“Terms”) govern your use of the mazeticket.com website (“Site”) and the services provided by MazeTicket (“we,” “us,” or “our”). By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services.
1. Use of the Site
1.1 Eligibility: By using the Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
1.2 Account Registration: To access certain features of our Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
1.3 Account Security: You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
2. Ticket Purchases
2.1 Order Confirmation: Upon placing an order, you will receive an email confirmation. Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time.
2.2 Pricing and Availability: All ticket prices are subject to change without notice. We reserve the right to modify or discontinue any event or service without notice. We are not responsible for typographical errors regarding price or any other matter.
2.3 Refunds and Exchanges: All sales are final. Tickets purchased on our Site are non-refundable and non-exchangeable unless the event is canceled or rescheduled. In the event of a cancellation or rescheduling, we will provide instructions on obtaining a refund or exchange.
3. Use of Content
3.1 Intellectual Property: All content on the Site, including text, graphics, logos, images, and software, is the property of MazeTicket or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
3.2 User Content: By submitting content (such as reviews or comments) to the Site, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.
4. Prohibited Conduct
You agree not to:
4.1 Use the Site for any unlawful purpose or in violation of any applicable laws.
4.2 Engage in any conduct that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
4.3 Attempt to gain unauthorized access to the Site, accounts, computer systems, or networks connected to the Site.
5. Disclaimers and Limitation of Liability
5.1 Disclaimer of Warranties: The Site and services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the Site, services, or content.
5.2 Limitation of Liability: In no event shall MazeTicket be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or in connection with your use of the Site or services.
6. Indemnification
You agree to indemnify, defend, and hold harmless MazeTicket and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction] to resolve any dispute arising out of these Terms or your use of the Site.
8. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
Refund and Returns Policy
At MazeTicket, we strive to provide a seamless experience for our customers. This Refund and Returns Policy outlines the terms and conditions regarding ticket refunds and returns. By purchasing tickets through MazeTicket, you agree to the terms outlined below.
1. General Refund Policy
1.1 Non-Refundable Tickets: All ticket sales are final. Tickets purchased through MazeTicket are non-refundable and non-exchangeable except in the case of event cancellation as described below.
2. Event Cancellation
2.1 Full Refund: If an event for which you have purchased tickets is canceled, you are entitled to a full refund of the ticket price.
2.2 Notification: In the event of a cancellation, we will notify you via email as soon as possible with instructions on how to obtain your refund.
2.3 Refund Process: Refunds for canceled events will be processed automatically. The refund will be issued to the original method of payment used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account.
3. Event Rescheduling
3.1 Rescheduled Events: If an event is rescheduled, your ticket will be valid for the new date. If you are unable to attend the rescheduled event, you may be eligible for a refund. Specific instructions will be provided in the event notification email.
3.2 Refund Requests for Rescheduled Events: To request a refund for a rescheduled event, please contact our customer support team within the timeframe specified in the notification email. Refunds for rescheduled events will be issued at our discretion.
4. Event Changes
4.1 Event Changes: MazeTicket is not responsible for changes in event programs, artists, performers, or venue changes. Tickets are non-refundable for these types of changes unless the event is canceled.
5. Customer Support
5.1 Contact Us: If you have any questions or concerns regarding your purchase, event status, or this Refund and Returns Policy, please contact our customer support team at contact@mazeticket.com.
5.2 Support Hours: Our customer support team is available [insert days and hours of operation] to assist you with any inquiries.
6. Changes to This Policy
6.1 Policy Updates: We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any such changes constitutes your acceptance of the new policy.
7. Legal Compliance
7.1 Governing Law: This Refund and Returns Policy shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles.
Contact Us
If you have any questions or need further assistance, please contact us at:
MazeTicket Customer Support
Email: contact@mazeticket.com
Last Updated: June 9, 2024